We take the security of your data very seriously at VoiceIt Technologies, LLC. ("VoiceIt Technologies"). As security
is our primary focus and one of the principles on which our company is built, we aim to be as clear and open as we can about
the way we handle security. If you have additional questions regarding security, please email us
at firstname.lastname@example.org and we will respond as quickly as we can.
We place strict controls over our employees' access to the data you and your users make available via the VoiceIt Technologies services, as more specifically defined in your agreement with VoiceIt Technologies covering the use of VoiceIt Technologies services ("Customer Data"), and are committed to ensuring that Customer Data is accessed only by those given specific clearance. The operation of VoiceIt Technologies services requires that some employees have access to the systems which store and process Customer Data. For example, in order to diagnose a possible problem you have with VoiceIt Technologies services, we may need to access your Customer Data. These employees are prohibited from using these permissions to view Customer Data unless it is necessary to do so. We have technical controls and audit policies in place to ensure that any access to Customer Data is logged. All of our employees and contract personnel are bound to our policies regarding Customer Data and we treat these issues as matters of the highest importance within our company.
VoiceIt Technologies conducts background checks on all employees before employment, and employees receive privacy and security training during onboarding as well as on an ongoing basis. All employees are required to read and sign our comprehensive information security policy covering the security, availability, and confidentiality of the VoiceIt Technologies services.
The following security-related audits and certifications are applicable to the VoiceIt Technologies services:
PCI: VoiceIt Technologies is not currently a PCI-certified Service Provider. We are a PCI Level 4 Merchant and have completed the Payment Card Industry Data Security Standard’s SAQ-A, allowing us to use a third party to process your credit card information securely. VoiceIt's Stripe SAQ-A Compliance.
The environment that hosts the VoiceIt Technologies services maintains multiple certifications for its data centers, including ISO 27001 compliance, PCI Certification, and SOC reports. For more information about their certification and compliance, please visit the AWS Security website and the AWS Compliance website.
In addition to the work we do at the infrastructure level, we provide Developer Accounts to VoiceIt Technologies services with additional tools to securely manage end users.
Detailed API and access logs are available to all Developer Accounts. We log every time an account signs in. Developer Accounts can also review all API calls logs including server side console activity.
We collect end user data recordings and use them for verification, identification, and updating user profiles in order to maintain a high level of security for our services.
VoiceIt Technologies services support the latest secure cipher suites and protocols to encrypt all traffic in transit. Customer Data is encrypted at rest. We monitor the changing cryptographic landscape closely and work promptly to upgrade the service to respond to new cryptographic weaknesses as they are discovered and implement best practices as they evolve. For encryption in transit, we do this while also balancing the need for compatibility for older clients.
We understand that you rely on VoiceIt Technologies services to work. We're committed to making VoiceIt Technologies a highly-available service that you can count on. Our infrastructure runs on systems that are fault tolerant, for failures of individual servers or even entire data centers. Our operations team tests disaster-recovery measures regularly and staffs an around-the-clock on-call team to quickly resolve unexpected incidents.
Customer Data is stored redundantly at multiple locations in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Customer Data and our source code are automatically backed up nightly. The Operations team is alerted in case of a failure with this system. Backups are fully tested at least every 90 days to confirm that our processes and tools work as expected.
In addition to sophisticated system monitoring and logging, we have implemented two-factor and multi-factor authentication for all server access across our production environment. Firewalls are configured according to industry best practices and unnecessary ports are blocked by configuration with AWS Security Groups.
We perform automated vulnerability scans on our production hosts and remediate any findings that present a risk to our environment. We enforce screens lockouts and the usage of full disk encryption for company equipment.
VoiceIt Technologies maintains extensive and centralized logging in its production environment which contains information pertaining to security, monitoring, availability, access, and other metrics about VoiceIt Technologies services. These logs are analyzed for security events via automated monitoring software overseen by the security team.
In the event of a security breach, VoiceIt Technologies will promptly notify all Developer Accounts of any unauthorized access to your Data. VoiceIt Technologies has incident management policies and procedures in place to handle such an event.
We contract with respected external security firms who perform regular audits of VoiceIt Technologies services to verify that our security practices are sound and to monitor VoiceIt Technologies services for new vulnerabilities discovered by the security research community.
New features, functionality, and design changes go through a security review process facilitated by the security team. In addition, our code is audited with automated static analysis software, tested, and peer-reviewed prior to being deployed to production. The security team works closely with development teams to resolve any additional security concerns that may arise during development.
April 23, 2018